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Notes on delivery by forwarding agent:

You will receive a message from us as soon as your order is ready for delivery

The standard delivery time for deliveries within Austria is approx. 2-3 working days, for Germany , other EU and non-EU countries approx. 3-5 working days ex works.

Please note that a specific time for delivery can be not agreed. The forwarding agent agrees with you  delivery on a specific day from Monday to Friday (excluding public holidays) within a time window from 8 a.m. to 1 p.m. or 1 p.m. to 6 p.m. Your presence at the delivery address is required during the entire time window. Unfortunately, it is not possible to narrow down the delivery time more precisely.

The delivery takes place by truck and “free curbside”, i.e. up to the public curbside closest to the delivery address, unless something else is agreed.

Please note that the goods cannot be delivered  “free curbside” due to lack of accessibility by truck in the following cases:

  • Delivery address is on a street or can only be reached via one street , which is dedicated as a traffic-calmed area / “play street”, and / or
  • delivery address is located on a street or can only be reached via a street that is prohibited for vehicles with a gross vehicle weight of 40 tons, and/of
  • delivery address is located in a street or can only be reached via a street that is narrower than 3.25 meters or that is at a point to be passed during delivery at the time of delivery due to obstacles such as parked vehicles or a construction site less than 3.25 meters of passage width is restricted, and / or
  • delivery address is in a dead end.

Access with a semitrailer without lifting platform must be possible, please have a forklift or sufficient help ready for  unloading. Please note that the recipient is obliged to unload the goods.

When the goods are delieverd, it is necessary that you are personally present at the delivery address.

In the event of obvious damage to the goods, please accept the delivery and keep record of the damage using significant pictures. Send us the pictures immediately and explain the damage in a few words. We take care of the rest.

International shipment
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