Shipping Costs and Information on Online Orders
You will see the shipping costs in the shopping cart as soon as you enter the destination country and postcode. We will notify you as soon as your order is ready for dispatch.
Parcel or freight forwarder?
- Parcel: If your order weighs up to 120 kg and no item is longer than 200 cm, we ship by parcel service. Shipping costs depend on weight and destination country. Larger orders are split into several parcels (up to 30 kg each), which may arrive on different days. When your order is dispatched, you will receive a tracking number for each parcel.
- Freight forwarder: Orders over 120 kg and items longer than 200 cm (e.g. large accent wall kits or wardrobes) are delivered by freight forwarder. The price depends on destination country, postcode and weight.
Delivery by freight forwarder – to the kerbside
You will receive a tracking number on the day of dispatch, and the carrier will contact you by phone or e-mail before delivery. Delivery is usually made with a tail lift – depending on the vehicle and the length of the goods, this cannot be guaranteed. Unloading is done by you: please make sure the truck can reach the address and that enough helpers for the ordered quantity are present. Transit time from handover to the carrier: approx. 2–3 business days within Austria, approx. 3–5 business days to other countries.
Switzerland, Liechtenstein and Norway
Export clearance is included in the shipping price. Import charges (customs duties, import VAT, customs clearance and ancillary fees) are payable by the recipient upon delivery.
Delivery on request
Deliveries to the United Kingdom and the Canary Islands, as well as freight items and orders over 120 kg to Finland, Ireland, Malta and Cyprus, are available on request. Please use our enquiry form – we will be happy to send you a quote.
Pick-up
If your delivery country is Austria or Germany, you can choose “Pick-up” at checkout and collect your goods by appointment from us in 5141 Moosdorf, Austria.
Damage
In the event of obvious damage to the goods, please accept the delivery and document the damage with meaningful photos. Send the photos to office@brenners-altholz.at immediately and briefly describe the damage. We will take care of the rest.
Payment Methods in the Reclaimed Wood Shop
- Bank Transfer / Prepayment
- PayPal
- Instant Bank Transfer
- AmazonPay
- Klarna Pay Later
- Credit Card
- Info: The payment processing provider is Mollie, safe and reliable
Complaints
If you have a reason for complaint, please send us an email at office@brenners-altholz.at stating your order number.
Please do not send goods back without prior arrangement, especially not freight collect – we usually find a better solution together. We are very interested in a sustainably good relationship with our customers.
We Deliver Your Reclaimed Wood Construction Project Worldwide if Needed!
